Customer Support With Microsoft SQL - Bangalore

We are seeking a skilled Customer Care Support Specialist with experience in data-driven processes and technical support.

• Provide exceptional customer support through data analysis and troubleshooting.
• Utilize Microsoft SQL for querying and resolving customer issues.
• Manage and improve data-driven processes to enhance customer experience.
• Support and manage tasks related to Cisco Commerce (preferred).
• Work collaboratively with cross-functional teams to resolve technical issues.
• Ensure timely resolution of customer queries in a rotational shift model.

• Experience: 4 to 10 years in a customer care support role.
• Location - Bangalore
• Technical Skills:
  • Proficiency in Microsoft SQL.
  • Knowledge of data-driven processes and support methodologies.
  • Familiarity with Cisco Commerce (good to have).
• Soft Skills:
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and analytical abilities.

• Shift: Rotational shifts.
• Mode: Hybrid (combination of remote and on-site work).