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Sales and Customer Onboarding Executive
26 Ideas
posted 1mon ago
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Job Description
Prospecting and Lead Qualification :
-
- Identify and prospect new clients, and qualify leads to ensure alignment with our offerings.
- Develop and maintain a robust pipeline of qualified leads to support ongoing sales efforts.
- Drive Sales :
- Engage with customers primarily on-site to foster relationships and drive initial sales.
- Manage the sales pipeline effectively, tracking leads, opportunities, and deals through each stage, along with accurate forecasting for each project.
- Customer Engagement :
- Meet with customers to understand their needs and tailor solutions accordingly.
- Build and nurture strong relationships with clients to foster trust and loyalty.
- Customer Onboarding :
- Guide new customers through the onboarding process, ensuring they understand and can effectively use the EventCRM platform.
- Conduct onboarding sessions and training, both virtually and in-person, to educate clients on the features and benefits of the platform.
- Customer Relationship Management :
- Build and maintain strong relationships with customers to ensure their ongoing satisfaction and success with the EventCRM platform.
- Act as the primary point of contact for new clients during the onboarding phase, addressing any questions or concerns they may have.
- Cross-Functional Collaboration :
- Collaborate with the sales, product, and support teams to ensure a seamless transition from sales to onboarding.
- Provide feedback to the product team on customer needs and potential improvements to the platform.
- Process Improvement :
- Develop and refine onboarding processes and materials to enhance the customer experience.
- Monitor and analyze onboarding metrics to identify areas for improvement and ensure customers are successfully onboarded.
Minimum Requirements
- Freshers, or up to 2 years of relevant experience in SaaS sales or customer success.
- Bachelor s degree in business, marketing, or a related field.
- The ideal candidate is proficient in both English and Hindi + 1 local language.
- Excellent communication, presentation, and organizational skills.
Preferred Qualifications:
- Ability to take initiative, work efficiently, and respond quickly to changes in a dynamic environment.
- Experience with Google suite of productivity applications (Gmail, Gcalendar, Sheets, Slides, Docs) and Slack.
Employment Type: Full Time, Permanent
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