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Sr. Manager - Operations
1point1 Solutions
posted 1y ago
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Fixed timing
Key skills for the job
Job Description
- Attrition control - by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach.
- Giving focus to new people by helping them to adjust in work environment and demands.
- Tracking probable attrition and helping them to resolves their issues.
- Participating warning systems tracker used by organisation. Using EWS for open houses and retention tools.
- Quality control by ensuring daily audit and feedbacks by TL/QA. Same to be based on the performance of the people. Thus giving focus to new and poor performers more.
- Using the Agent Tenurity and Banding as base for quality monitoring.
- Handling client escalations and close looping
- Track escalation tracker sheet for close looping.
- Handle day-to-day staffing issues to ensure low shrinkages by taking daily commitment of TL/AM adherence to roster shift.
- Performance management of his team provide status updates of performance indication trends at regular intervals to his team.
- Using goal sheet for setting target for metric, tracking and feedback. Looking at people current performance and focus on low performers.
- Daily briefings and reviews to keep his team updated on new updates and abreast to product/process knowledge.
- To keep them oriented to target and achieve
Employment Type: Full Time, Permanent
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Rating based on 6 Operations Manager
reviews
Anonymous · Operations
in Chennai Kovilambakam
It's a Good experience to work with OPO , all departments are too supportive and had a lots of new learnings -
Need to come up with more stagnant incentives plan , need to revisit the payroll system
Read 6 reviewsOperations Manager salary at 1point1 Solutions
What 1point1 Solutions employees are saying about work life
1point1 Solutions Benefits
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