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Dialer Technical (Level 1 / Level 2 / Team Leader/Asst. Mgr.)
2-8 years
Mumbai, Gurgaon / Gurugram, Bangalore / Bengaluru
1 vacancy
Dialer Technical (Level 1 / Level 2 / Team Leader/Asst. Mgr.)
1point1 Solutions
posted 1y ago
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Fixed timing
Key skills for the job
Job Description
- All Genesys service knowledge like Massage/config/URS/OCS and etc.
- Knowledge of MySQL and MsSQL.
- Knowledge of IVR creation and modifications as per process requirement.
- DN/Agent/campaign Creation & Mapping according to business requirement.
- Change PRI and GSM call routing as per business requirement.
- First level Troubleshooting/finding should be done, if they faced any challenge to handle the issue immediate escalated it to next level.
- Monitoring CCPulse and templates creation and modification as per the requirement
- Real Time Data deletion should be done as per business requirement.
- Agent id mapping according to business requirement.
- Installation and Configuration of Genesys application.
- Installation and Configuration of PRI/SIP/GSM getaway.
- Configuration Backup of PRI/SIP & GSM Gateways as per requirement.
- SQL Database as per business agreement.
- All IVR Call Recording Backup should be done as per the requirements.
- Flexibility to work in 24*7 shifts and extended hours.
- Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.
- Create and manage predictive outbound or blend dialing services for the divisions with respect to applications, priorities, table definitions, import/export raw files, filters, dial orders, call data definitions, disposition plans, schedules, and time zone groups Establish and manage dialer strategies.
- 2-8+ years of Technical knowledge on GENESYS Dialer is mandate
- Excellent understanding of MYSQL,MSSQL
- BSC, BE, BTech degree in Computer Science, Engineering or a related subject
- Excellent understanding of MsSQL/MYSQL Server
- Critical thinker and problem-solving skills.
Employment Type: Full Time, Permanent
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