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Member Experience Specialist
1 Finance
posted 2mon ago
Job Role Insights
Flexible timing
Job Description
- Identify key customer touch points and ensure wow experience
- Identify areas for improvement from voice of customer and internal quality checks
- Drive and lead strategic process excellence initiatives across the organisation
- Identify and assess problem areas throughout the customer journey
- Deep dive into the problems and conduct root analysis cause to identify possible solutions
- Program, manage and drive continuous improvement and process adherence
- Help build an operational excellence by developing structured standard operating procedures
- Build and populate key management dashboards to enable data-driven decision-making using business intelligence tools
Employment Type: Full Time, Permanent
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Flexible timing
Alternate Saturday off
No travel
Day Shift
1 Finance Benefits
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Job Training Doctor on Call services Education Assistance Financial Wellness Plans Performance based appraisals
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1 Finance Mumbai Office Location
Mumbai, Maharashtra Office
B 1101/1102, Lotus Corporate Park, Goregaon East
Mumbai, Maharashtra
400063
400063
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