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44 1 Finance Jobs

Member Experience Specialist

1-4 years

Mumbai

1 vacancy

Member Experience Specialist

1 Finance

posted 2mon ago

Job Description

  • Identify key customer touch points and ensure wow experience
  • Identify areas for improvement from voice of customer and internal quality checks
  • Drive and lead strategic process excellence initiatives across the organisation
  • Identify and assess problem areas throughout the customer journey
  • Deep dive into the problems and conduct root analysis cause to identify possible solutions
  • Program, manage and drive continuous improvement and process adherence
  • Help build an operational excellence by developing structured standard operating procedures
  • Build and populate key management dashboards to enable data-driven decision-making using business intelligence tools

Employment Type: Full Time, Permanent

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What people at 1 Finance are saying

What 1 Finance employees are saying about work life

based on 31 employees
83%
84%
61%
100%
Flexible timing
Alternate Saturday off
No travel
Day Shift
View more insights

1 Finance Benefits

Submitted by Company
Job Training
Doctor on Call services
Education Assistance
Financial Wellness Plans
Performance based appraisals
ESOPS +3 more
Submitted by Employees
Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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1 Finance Mumbai Office Location

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Mumbai, Maharashtra Office
B 1101/1102, Lotus Corporate Park, Goregaon East Mumbai, Maharashtra
400063

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