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44 1 Finance Jobs
Customer Service Representative
1 Finance
posted 3mon ago
Job Description
- Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
- Educating members on our tools and features to enhance adoption and retention
- Attending to issues faced during the member lifecycle
- Support members via the in-app chat service, emails and over the phone throughout the member journey
- Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
- Address member complaints in a compassionate and patient manner
- Strive to achieve high member satisfaction by going above and beyond and delivering a WOW member experience every time
- Motivate and encourage members across the member journey to maximize member satisfaction
- Collaborating with the rest of the team on new member-centric initiative
- Proactively review the user journey, find and work upon areas of improvement
Skills:
- Excellent written and verbal communication skills
- Collaborative and result oriented
- Structured approach of thinking and execution
- Strong sense of service orientation and solution driven approach
Employment Type: Full Time, Permanent
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What people at 1 Finance are saying
What 1 Finance employees are saying about work life
based on 31 employees
Flexible timing
Alternate Saturday off
No travel
Day Shift
1 Finance Benefits
Submitted by Company
Job Training Doctor on Call services Education Assistance Financial Wellness Plans Performance based appraisals
Submitted by Employees
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1 Finance Mumbai Office Location
Mumbai, Maharashtra Office
B 1101/1102, Lotus Corporate Park, Goregaon East
Mumbai, Maharashtra
400063
400063
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