What do you understand by service management

Question

Accepted Answer

Service management refers to the activities, processes, and practices involved in planning, delivering, managing, and improving services.

Service management involves the planning, design, delivery, and support of services to meet customer needs and expectations.
It includes processes such as service strategy, service design, service transition, service operation, and continual service improvement.
Service management aims to ensure that services are delivered efficiently, effectively, and in line with business objectives.
It involves managing resources, people, technology, and processes to deliver and support services.
Examples of service management frameworks include ITIL (Information Technology Infrastructure Library) and ISO 20000 (International Organization for Standardization).

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