How does service management impact PMP

Question

Accepted Answer

Service management impacts PMP by providing a framework for managing IT services and aligning them with project management principles.

Service management ensures that IT services are delivered efficiently and effectively, which supports the successful execution of projects.
It helps in defining and documenting service requirements, which can then be incorporated into project plans.
Service management processes, such as incident management and change management, help minimize disruptions to project activities.
By implementing service management practices, project teams can better manage risks and ensure the availability and reliability of IT services.
For example, if a project requires the deployment of a new software application, service management processes can help ensure that the application is properly tested, deployed, and supported.
Service management also provides a framework for continuous improvement, allowing project teams to learn from past experiences and optimize service delivery.
Overall, service management enhances project management by providing a structured approach to managing IT services and ensuring their alignment with project goals.

Top Wipro IT Operations interview questions & answers