Describe incident management, problem management.

Question

Accepted Answer

Incident management is the process of identifying, analyzing, and resolving incidents to minimize their impact on business operations. Problem management is the process of identifying and resolving the root cause of incidents to prevent their recurrence.

Incident management involves identifying and logging incidents, categorizing them based on their impact and urgency, and prioritizing them for resolution.
Problem management involves analyzing incident data to identify patterns and trends, investigating the root cause of incidents, and implementing permanent fixes to prevent their recurrence.
Both incident and problem management are critical components of IT service management and help ensure that IT services are delivered efficiently and effectively.
For example, if a company's email system goes down, incident management would involve logging the incident, categorizing it as a high priority, and working to restore the email system as quickly as possible. Problem management would involve investigating the root cause of the email system outage and implementing a permanent fix to prevent it from happening again in the future.

Describe incident management, problem management.

Top Wipro Lead Administrator interview questions & answers

Popular interview questions of Lead Administrator

Top HR questions asked in Wipro Lead Administrator