Wipro Senior Associate Interview Questions and Answers for Freshers

BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.

• BPO is a cost-effective way for companies to outsource tasks such as customer service, data entry, and accounting.

• It allows companies to focus on their core competencies while the BPO provider handles the non-core functions.

• Examples of BPO providers include Accenture, IBM, and Infosys.

• BPO can be done onshore, nearshore, or offshore depending on the locati...read more

Yes, content review involves evaluating and analyzing content for accuracy, relevance, and compliance.

• Content review is a process of evaluating and analyzing content for accuracy, relevance, and compliance with guidelines and policies.

• It involves checking for factual errors, grammatical mistakes, and ensuring that the content is appropriate for the intended audience.

• Examples of content that may require review include social media posts, marketing materials, and website conten...read more

Handling irate customers requires active listening, empathy, and problem-solving skills.

• Remain calm and professional

• Listen actively and empathize with the customer's frustration

• Apologize for the issue and take ownership of finding a solution

• Offer options for resolution and follow through on commitments

• Document the interaction for future reference

• Examples: offering a refund, providing a discount on future purchases, or escalating the issue to a supervisor if necessary

Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.

• Remain calm and composed

• Listen actively and let the customer vent

• Empathize with the customer's situation

• Apologize for the inconvenience caused

• Find a solution that satisfies the customer

• Follow up with the customer to ensure satisfaction

Analytical skills involve the ability to collect, analyze, and interpret data to make informed decisions.

• Ability to break down complex problems into smaller components

• Critical thinking and problem-solving skills

• Attention to detail and accuracy in data analysis

• Strong research skills to gather relevant information

• Ability to draw logical conclusions based on evidence

• Proficiency in using analytical tools and software

• Effective communication of findings and recommendations