What is customer services and why it is so important for any online industry? Types and nature of customers. Importance of chats or emails in customer services. How to handle an irate customer over the chat. What is FCR in customer services. Why it is so important for an e-commerce industry. Write email to a customer who has received damaged product asking for swift replacement.

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Customer service is the provision of assistance and support to customers before, during, and after a purchase.

Types of customers include loyal, occasional, discount-oriented, and need-based customers.
Customer service is important for online industries because it helps to build customer loyalty, increase customer satisfaction, and improve brand reputation.
Chats or emails are important in customer service because they provide a quick and convenient way for customers to communicate with the company.
To handle an irate customer over chat, remain calm, listen actively, apologize for the issue, offer a solution, and follow up to ensure satisfaction.
FCR (First Contact Resolution) is a metric used to measure the percentage of customer issues that are resolved on the first contact with customer service.
FCR is important for e-commerce industries because it helps to reduce customer effort, increase customer satisfaction, and improve operational efficiency.
When writing an email to a customer who has received a damaged product, be empathetic, apologize for the inconvenience, offer a swift replacement, and provide clear instructions for returning the damaged product.

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