Vserve Ebusiness Solutions Customer Support Executive Interview Questions and Answers

I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

• Experienced in B2B sales and account management

• Proven track record of meeting and exceeding sales targets

• Strong communication and negotiation skills

• Ability to build and maintain strong client relationships

• Proficient in CRM software and sales analytics

Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, live chat, or in-pe...read more

To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

• Research and understand the target market

• Identify the customer's pain points and needs

• Highlight the unique features and benefits of our product

• Provide excellent customer service and follow-up

• Offer promotions or discounts to incentivize purchase

• Use persuasive language and storytelling to create an emoti...read more

To sell a pen, highlight its unique features and benefits, and show how it can solve a customer's problem.

• Ask the customer about their needs and how they use pens

• Highlight the pen's unique features, such as a comfortable grip or smooth ink flow

• Explain how the pen can solve the customer's problem, such as helping them write more neatly or quickly

• Offer a demonstration of the pen's features and benefits

• Create a sense of u...read more