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Vserve Ebusiness Solutions
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Vserve Ebusiness Solutions Customer Support Executive Interview Questions and Answers
Vserve Ebusiness Solutions Customer Support Executive Interview Experiences
1 interview found
Anonymous
Selected
I applied via Naukri.com and was interviewed before Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. Self introduction
- Q2. Work experience
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I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. 1. What is BPO ?
- Ans.
BPO stands for Business Process Outsourcing.
It involves contracting a third-party service provider to handle specific business processes.
Common BPO services include customer service, technical support, and back-office operations.
BPO can help companies save costs and improve efficiency.
Examples of BPO companies include Accenture, IBM, and Infosys.
- Q2. 2. Why you want this job ?
- Q3. 3. What is 8% of 120
- Ans.
8% of 120 is 9.6
To calculate 8% of 120, multiply 120 by 0.08
The answer is 9.6
Interview Preparation Tips
Make yourself strong.
Be confident.
(1 Question)
- Q1. First alls friend introduction and and give good education and any doubt talked the traning coach and if any issue
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Nov 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about your self?
- Ans. Just tell all true about yourself.
- Q2. What is your typing speed?
- Ans.
My typing speed is 80 words per minute.
I have a typing speed of 80 words per minute.
I am proficient in touch typing and can accurately type at a fast pace.
I have experience in handling customer queries and providing quick responses through efficient typing skills.
- Q3. Can you speak Hindi, English, and Chhattisgarhi?
Interview Preparation Tips
Selected
I applied via WorkIndia and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell about your self
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient approach towards customers
Received multiple awards for excellent customer service
- Q2. Tell me about previous job experience
- Ans.
I have 2 years of experience as a Customer Care Executive in a telecommunications company.
Handled customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely manner
Provided product information and assistance to customers
Maintained customer records and updated databases
Collaborated with other departments to ensure customer satisfaction
I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Normal Interview questions
- Q2. What's your name
- Q3. Any experience
- Q4. Basic computer knowledge
- Q5. What's your Typing speed
- Ans.
My typing speed is 70 words per minute.
I have been practicing typing regularly to improve my speed.
I am comfortable typing on both a keyboard and a touchscreen device.
I am able to type accurately without looking at the keyboard.
I have experience typing in various formats such as emails, documents, and chat messages.
Interview Preparation Tips
Normal beard / clean shave
Confidence
Selected
I applied via Approached by Company and was interviewed in Apr 2024. There were 2 interview rounds.
Group Discussion about your knowledge and process
(3 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and empathetic customer care executive with a strong background in resolving customer issues and providing exceptional service.
Experienced in handling customer inquiries and complaints
Skilled in de-escalating tense situations and finding solutions
Strong communication and interpersonal skills
Ability to multitask and prioritize effectively
- Q2. Baic details and experience.
- Q3. Salary expected
- Ans.
I am looking for a competitive salary based on my experience and skills.
I am open to discussing salary based on the responsibilities and expectations of the role.
I have researched the average salary range for Customer Care Executives in this industry.
I am looking for a salary that reflects my qualifications and contributions to the company.
I am flexible and willing to negotiate based on the overall compensation package
Interview Preparation Tips
I applied via Walk-in and was interviewed before Mar 2021. There were 3 interview rounds.
Aptitude test
Current affairs
(1 Question)
- Q1. Puzzle , sql related questions
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Mostly puzzles and one case study
- Q2. They asked me questions about my interests and hobbies
Interview Preparation Tips
Experience: There were three sets of question paper. We were sitting according to our roll number then question paper with rough sheet were distributed and we were allowed 1 hour to finish that. There was no negative marking.
Tips: For aptitude practice data interpretation and data sufficiency
Duration: 1 hour
Total Questions: 30
Round: Group Discussion
Duration: 15 minutes
Round: Technical Interview
Tips: Practice puzzles and case study for this round
Round: HR Interview
Tips: Be yourself
College Name: NIT Rourkela
Interview Preparation Tips
Experience: this was a telephonic round : There I was asked basics of web development (e.g Session, hidden variable difference between POST and GET etc. ) and basics of PHP e.g global variables etc , little bit of mysql e.g joins , difference between left and right joins.
Round: Technical Interview
Experience: This was pretty much about interview rounds. I got the offer.
Skills: Core java, OOP, PHP
College Name: na
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Vserve Ebusiness Solutions Customer Support Executive Interview Process
based on 1 interview
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based on 3 reviews
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