How to Deal With Those Customer Who Purchase New Phone And After 2-3 Days Customer Facing Battery Draining And Hanging Issue How to would You Satisfy That Customer

Question

Accepted Answer

To satisfy a customer facing battery draining and hanging issues after purchasing a new phone, I would follow these steps:

Listen to the customer's concerns and empathize with their frustration
Assess the phone for any software or hardware issues
Offer troubleshooting steps to the customer, such as resetting the phone or updating the software
If the issue persists, arrange for the phone to be inspected by a technician
If a manufacturing defect is found, offer a replacement or repair
Provide clear communication and regular updates to the customer throughout the process

Accepted Answer

first of all discuss with customer and first listein customer query properly and don"t interupt beetween after that guide to customer for relax and provide cup of water and tea after that guide to customer sir please proive some time for checking the issue we will definately solve your issue we are for your support so don"t worry we provide best solution and inspect complete device after that according to process provide solution but in that case issue not found so for customer support provide some personal number, guide to customer for update device and apps, and guide to customer we connected with you if face any issue so free contact with us................and says thanks to customer for customer patience, sorry for inconvenience

Accepted Answer

While talking to such a customer very lovingly, we will tell them that sir, if this problem is coming in your phone or not, then even if you see your service engineer getting check, the problem is coming from hardware or software. Only then will a decision be taken on that and if the problem is related to hardware, then customer care will help them in getting the new handset

Accepted Answer

I will try to Find Out Actual Issue, Sometimes Customer Want Handset Replacement, So Customer Tells False Issues Of Device

How to Deal With Those Customer Who Purchase New Phone And After 2-3 Days Customer Facing Battery Draining And Hanging Issue How to would You Satisfy That Customer

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