Vision IAS Customer Support Executive Interview Questions and Answers

A good customer service executive is someone who is empathetic, patient, knowledgeable, and proactive in solving customer issues.

• Empathetic - able to understand and relate to customers' feelings and concerns

• Patient - able to remain calm and composed, even in challenging situations

• Knowledgeable - has a deep understanding of the product or service being offered

• Proactive - takes initiative to address customer issues befor

A good customer service executive must possess strong communication skills, empathy, patience, problem-solving abilities, and a positive attitude.

• Strong communication skills to effectively interact with customers and colleagues

• Empathy to understand and address customer concerns

• Patience to handle difficult situations and irate customers calmly

• Problem-solving abilities to resolve issues efficiently

• Positive attitude to ma...read more

Sales is the process of selling products or services to customers by identifying their needs and providing solutions.

• Sales involves building relationships with customers

• It requires understanding the customer's needs and providing solutions

• It involves effective communication and negotiation skills

• Sales can be done through various channels such as face-to-face, phone, email, etc.

• Sales is important for the growth and succ...read more