VGM Consultants Interview Questions and Answers

Q1. What your experience BPO/Telecallig?
Ans. 1.2 years experience,not good teleculler but customer handling well-done, good communication skills for customer care service. Good bengali language told me.
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Q2. Your Introduction share we are?
Ans. Dear -Sir/madam My name is Chandra Ghosh. Permanent address address - Bally jagaccha, Howrah Kolkata, Pincode -711227. Good bengali language says everything & not flying english & Hindi but my English & Hindi handed your customer. My Mother late my childhood days. My hobby - Listening 🎧 music & reading story books 😀📚.
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Q3. U'r handling this process?
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Q4. What your oldest office?
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Q5. What your nick name?
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Q6. You are working women?
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Q7. Night shift -Yes/no?
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Q8. No because my husband not allowed.
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Q9. U'r good communication skills with customer service?
Ans. Yes sir I'm trying my best opportunity 😄 service your customer.
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Q1. Besic question answer
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Q1. Solve excel sheet
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Q1. Discussion about the job role
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Q2. Salary discussion
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Excel test, you have to solve 10 questions within 30 minutes.

Q1. Experience in collection field
Ans. 
I have 5 years of experience in the collection field, managing accounts receivable and reducing outstanding debts.
• Managed accounts receivable to ensure timely payments

• Implemented strategies to reduce outstanding debts

• Worked with customers to set up payment plans

• Utilized collection software to track and monitor payments

• Collaborated with legal team for escalated cases
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Q2. Salary expectation with false promises
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Q1. What are your responsibilities?
Ans. 
As a Call Center Operations Manager, my responsibilities include overseeing daily operations, managing staff, ensuring quality customer service, and analyzing performance metrics.
• Overseeing daily operations of the call center

• Managing and training call center staff

• Ensuring quality customer service and satisfaction

• Analyzing performance metrics and implementing improvements

• Developing and implementing call center policies
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Q2. What is your current cost to company (CTC)?
Ans. 
My current cost to company (CTC) is $60,000 per year.
• My current CTC is $60,000 per year

• Includes base salary, bonuses, benefits, and any other compensation

• Negotiable based on experience and qualifications
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