What is customer service according to you?

Question

Accepted Answer

Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

It involves actively listening to customers and addressing their needs and concerns.
It requires being knowledgeable about the product or service being offered.
It involves being friendly, patient, and empathetic towards customers.
It includes resolving customer complaints and issues in a timely and satisfactory manner.
It can lead to customer loyalty and repeat business.
For example, a customer service representative may assist a customer with a product return, answer questions about a product, or help troubleshoot technical issues.

Accepted Answer

I'm top sales proformance person in my company 
60% sale my

Accepted Answer

Best customers service provide 
Be frankly with customer next time customers vist in store ask my name where this staff like that type service provide customers

Accepted Answer

Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but towards the end, the idea of a well-performed service is that of increasing revenues.

Here are some of the key aspects of customer service:

* **Proactive:** Customer service should be proactive, not reactive. This means that companies should be anticipating customer needs and addressing them before they become problems.

* **Empathetic:** Customer service should be empathetic. This means that companies should understand the customer's perspective and try to see things from their point of view.

* **Solution-oriented:** Customer service should be solution-oriented. This means that companies should focus on finding solutions to customer problems, not just on apologizing for the problem.

* **Personalized:** Customer service should be personalized. This means that companies should treat each customer as an individual, not just as a number.

* **Accessible:** Customer service should be accessible. This means that companies should make it easy for customers to get in touch with them, whether it's by phone, email, chat, or social media.

Good customer service is essential for any business that wants to succeed. It can help to increase customer satisfaction, loyalty, and repeat business. It can also help to improve the company's reputation and brand image.

Here are some of the benefits of good customer service:

* **Increased customer satisfaction:** Good customer service can help to increase customer satisfaction, which can lead to repeat business and positive word-of-mouth.

* **Loyal customers:** Good customer service can help to create loyal customers who are more likely to do business with the company again in the future.

* **Improved brand image:** Good customer service can help to improve the company's brand image and make it more attractive to potential customers.

* **Increased sales:** Good customer service can help to increase sales by making customers more likely to recommend the company's products or services to others.

If you are looking for ways to improve your customer service, here are a few tips:

* **Train your employees:** Make sure your employees are trained in customer service skills. This includes how to be polite, helpful, and understanding.

* **Set clear expectations:** Make sure your customers know what to expect from your customer service. This includes how quickly they will be helped and what kind of resolution they can expect.

* **Be proactive:** Don't wait for customers to come to you with problems. Anticipate their needs and address them before they become problems.

* **Be empathetic:** Try to see things from the customer's perspective and understand their needs.

* **Be solution-oriented:** Focus on finding solutions to customer problems, not just on apologizing for the problem.

* **Be personalized:** Treat each customer as an individual, not just as a number.

* **Be accessible:** Make it easy for customers to get in touch with you, whether it's by phone, email, chat, or social media.

What is customer service according to you?

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