How to handle a dissatisfied customer as his last experience is not good

Question

Accepted Answer

To handle a dissatisfied customer, listen to their concerns, apologize for their negative experience, offer a solution or compensation, and follow up to ensure satisfaction.

Listen actively to the customer's complaints and concerns without interrupting.
Apologize sincerely for their negative experience and acknowledge their feelings.
Offer a solution or compensation to address their dissatisfaction.
Follow up with the customer to ensure their satisfaction and resolve any remaining issues.
Maintain a positive and professional attitude throughout the interaction.

Accepted Answer

Firstly listen to customer about his concern then empathise him about it and take responsibility of that concern and then give him the resolution

How to handle a dissatisfied customer as his last experience is not good

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