How you resolve the complain if spare not available

Question

Accepted Answer

I would try to find alternative solutions or workarounds to resolve the complaint if the spare is not available.

Check if there are any similar spare parts that can be used as a substitute
Explore the possibility of borrowing the spare from another team or department
Contact suppliers or vendors to expedite the delivery of the spare
Offer temporary solutions or repairs until the spare becomes available
Communicate with the customer and manage their expectations
Document the complaint and the steps taken to resolve it for future reference

Accepted Answer

First of all inform to client/partner we will arranging the part within a time period, If not possible to arranging the spare part so we can offer to you purchase a new product with special discount with warranty period against of faulty product.

How you resolve the complain if spare not available

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