what do you know about escalations & how to resolve it. what your KRA in your previous company.

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Escalations are customer complaints or issues that have not been resolved at the initial level and require further attention to reach a satisfactory resolution.

Escalations can occur when a customer is dissatisfied with the initial response or resolution provided by a customer service representative.
Resolving escalations often involves investigating the root cause of the issue, communicating effectively with the customer, and finding a suitable solution.
In my previous company, my Key Result Area (KRA) related to escalations included reducing the number of escalated cases by improving first-contact resolution rates and customer satisfaction scores.

what do you know about escalations &amp; how to resolve it. what your KRA in your previous company.

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what do you know about escalations & how to resolve it. what your KRA in your previous company.