Tell me about bpo

Question

Tell me about bpo

Accepted Answer

BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party service provider.

BPO is a strategic decision made by companies to focus on their core competencies.
It involves outsourcing various business processes such as customer support, data entry, payroll processing, etc.
BPO services can be categorized into two types: back-office outsourcing and front-office outsourcing.
Back-office outsourcing includes tasks like accounting, human resources, and IT support.
Front-office outsourcing includes customer-facing activities like call center services and technical support.
BPO helps companies reduce costs, improve efficiency, and access specialized skills.
Examples of BPO companies include Accenture, Genpact, and Infosys BPO.

Accepted Answer

BPO means Business Process Outsourcing, which consists of two processess. The first one is voice process and the second one is the non voice process. in the voice again we have two process inbond process and outbond process. where in inbond we receive the calls from the customers and in outbond we do dailing to the custmers

Tell me about bpo

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