10+ Knila IT Solutions Interview Questions and Answers

KPI is Key Performance Indicator, KRA is Key Result Area, VM is Visual Merchandising, Display is product presentation, add on selling is selling additional products, upselling is selling higher priced products, cross selling is selling complementary products.

• KPI measures the performance of an organization or individual against set goals

• KRA defines the areas of responsibility and expected outcomes for an individual or team

• VM is the art of presenting products in an attractive a...read more

A store manager is responsible for overseeing daily operations, managing staff, ensuring customer satisfaction, and driving sales.

• Oversee daily operations of the store

• Manage and schedule staff

• Ensure customer satisfaction and handle customer complaints

• Drive sales through promotions, marketing strategies, and excellent customer service

• Monitor inventory levels and order stock as needed

KPI stands for Key Performance Indicator, which is a measurable value that demonstrates how effectively a company is achieving key business objectives.

• KPIs are used to evaluate the success of an organization or a particular activity in which it engages.

• They help in setting goals and measuring progress towards those goals.

• Examples of KPIs for a store manager could include sales revenue, customer satisfaction scores, inventory turnover rate, and employee turnover rate.

To improve the store, focus on customer service, merchandising, staff training, and marketing strategies.

• Enhance customer service by training staff to be friendly and helpful

• Optimize merchandising by regularly updating displays and product placement

• Invest in staff training to improve product knowledge and sales skills

• Implement effective marketing strategies to attract new customers and retain existing ones

To interact with customers effectively, it is important to listen actively, empathize, communicate clearly, and provide solutions to their needs.

• Listen actively to understand customer needs and concerns

• Empathize with customers to show understanding and build rapport

• Communicate clearly and effectively to provide information and solutions

• Provide personalized solutions to meet customer needs and exceed expectations

Increasing store sales can be achieved by implementing various strategies such as improving customer service, offering promotions, and optimizing product displays.

• Improve customer service to enhance the overall shopping experience

• Offer promotions and discounts to attract more customers

• Optimize product displays to showcase products effectively

• Implement a loyalty program to encourage repeat purchases

• Utilize social media and online marketing to reach a wider audience

Customer greetings are personalized messages or gestures used to welcome or acknowledge customers.

• Custom greetings can include verbal greetings like 'Welcome to our store!' or non-verbal gestures like a smile and handshake.

• Personalized greetings can help create a positive first impression and make customers feel valued and appreciated.

• Examples of customer greetings include asking how the customer's day is going, offering assistance, or thanking them for their business.

KPI stands for Key Performance Indicator, which is a measurable value that demonstrates how effectively a company is achieving key business objectives.

• KPIs are used to evaluate the success of an organization or a particular activity in which it engages.

• They help in monitoring progress towards strategic goals.

• Examples of KPIs include customer satisfaction scores, revenue growth, and employee turnover rates.

Consumer behavior refers to the study of how individuals make decisions to spend their available resources on consumption-related items.

• Consumer behavior involves understanding how consumers make decisions, including what products they buy, where they buy them, how often, and at what price.

• It also includes studying factors that influence consumer choices, such as cultural, social, personal, and psychological factors.

• Marketers use knowledge of consumer behavior to develop effe...read more

The company has well-defined policies and procedures in place to ensure smooth operations and employee compliance.

• The company has a comprehensive employee handbook that outlines all policies and procedures.

• There are clear guidelines for employee conduct, including dress code, attendance, and use of company resources.

• The company has a performance management system in place to evaluate employee performance and provide feedback.

• There are procedures for handling customer complain...read more