Situational handling - How would you handle escalated customer when not meeting deadlines.

Question

Accepted Answer

I would listen to the customer's concerns, apologize for the delay, provide a clear explanation, offer a solution or compromise, and ensure follow-up.

Listen actively to the customer's concerns and acknowledge their frustration.
Apologize sincerely for the delay and take responsibility for the situation.
Provide a clear explanation of the reasons for the delay and any steps being taken to address it.
Offer a solution or compromise to make up for the inconvenience caused, such as expedited service or a discount.
Ensure follow-up to confirm that the issue has been resolved to the customer's satisfaction.

Situational handling - How would you handle escalated customer when not meeting deadlines.

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