Explain about Inbound & Outbound process?

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Accepted Answer

Inbound process refers to receiving and handling incoming calls or messages, while outbound process refers to making calls or sending messages to customers.

Inbound process involves answering customer queries, providing support, and resolving issues.
Outbound process involves making sales calls, conducting surveys, and following up with customers.
Inbound process is reactive, while outbound process is proactive.
Inbound process is typically used in customer service centers, while outbound process is used in sales and marketing departments.
Examples of inbound process include customer service hotlines, email support, and chat support, while examples of outbound process include telemarketing, appointment setting, and customer follow-ups.

Explain about Inbound & Outbound process?

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Explain about Inbound &amp; Outbound process?

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Explain about Inbound & Outbound process?