I would remain calm and empathetic, actively listen to the customer's concerns, apologize if necessary, and find a solution to address their issue.

• Stay calm and composed

• Listen attentively to the custo...read more

First need to know customer problem about the product if there is some manufacture defect. I will tell him my company policy . i will make him comfortable and we can ask for coffee and water also.

Speaking with the customer about the problem and giving the solution, and make a good relationship with customer satisfaction. 

I have understood all queries of Customer and solve the all queries and  give Customer  a compensation gift and happy feedback