Simpl Email Support Customer Service Executive Interview Questions and Answers

50 mcq were asked in 12 mins. Most of the candidates qualified this round.

3 coding questions of basic DSA were asked. Also few mcqs from Operating System, Networking and DBMS.

Q1. The technical round was of 40 mins. 3 standard questions from DSA were asked for which only approach was enough. Questions were from string, array and tree- Rotated string, Lowest common ancestor, etc.
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Q2. Project related discussion regarding my role in the team.
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Q3. A few HR questions related to family background. Why not go for higher studies like the rest of my family. Had to convince him that I saw more growth in working for an organisation.
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Q1. My introduction then, standard HR questions like where do i see myself in coming yrs, why do i want to join the company, etc. It lasted 10 mins
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Q1. Basic Introduction And Discipline
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Q2. About Company And My Skills
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2 Codes on Hackerrank

Q1. Questions on Tree
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Q2. Questions on Java
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Q1. Hiring Manager Round
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Q1. Normal question like tell me about yourself? about work experience.letter she asked me sell me anything you want to select.i selected smartphone to sell .
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Q1. Asked about family background about work experience.thats it
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Q1. About your self
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Q1. Do you have experience using Microsoft Excel?
Ans. 
Yes, I have extensive experience using Microsoft Excel for data analysis, reporting, and creating complex formulas.
• Proficient in creating pivot tables and charts for data visualization

• Skilled in using advanced functions such as VLOOKUP, IF, and SUMIF

• Experience in data cleaning, manipulation, and analysis

• Used Excel for financial modeling and forecasting

• Familiar with macros and automation to streamline processes
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Q2. Do you have experience managing a team of more than 50 members?
Ans. 
Yes, I have experience managing a team of over 50 members.
• Managed a team of 75 members in my previous role as Operations Manager.

• Implemented strategies to improve team productivity and efficiency.

• Conducted regular performance reviews and provided feedback to team members.

• Organized team-building activities to foster a positive work environment.
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Q3. Do you speak the Tamil language?
Ans. 
Yes, I am fluent in speaking Tamil language.
• Fluent in speaking Tamil language

• Can communicate effectively in Tamil

• Have experience working in Tamil-speaking environments
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Q4. Do you possess a laptop with Wi-Fi connectivity?
Ans. 
Yes, I possess a laptop with Wi-Fi connectivity.
• Yes, I have a laptop with Wi-Fi capability for remote work.

• I use my laptop to connect to the internet wirelessly.

• Having Wi-Fi connectivity on my laptop allows me to work from anywhere.
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Q5. Can you provide an overview of your experience?
Ans. 
I have over 10 years of experience in operations management, leading teams to achieve operational excellence.
• Led cross-functional teams to streamline processes and improve efficiency

• Implemented cost-saving initiatives resulting in significant savings for the company

• Developed and implemented strategic plans to meet operational goals

• Managed vendor relationships to ensure timely delivery of goods and services
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Q6. Have you taken the covid vaccine?
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15 minutes test.
50 questions
easy questions
Management , Leadership , Character Type questions

2 coding questions
resume grilling
easy medium questions

Q1. Time management questions
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Q2. Toughest project you work upon
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45 mins, Basic aptitude , comprehension and decision making questions

Q1. Questions related to databases, DSA - medium, SQL Queries
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