Simpl Email Support Customer Service Executive Interview Questions and Answers

Interview preparation tips for other job seekers - Genuine feedback : please do not go for this company it's selfish job and selfish ppl, no good helping nature ,I don't think this CEO Nithya has idea how it works on contact centre they dint have tool for responding however if tools available we should not use them and need to send mail differently moreover the CRM Is not in good structured way , they don't have proper SME were after joining complete induction should be provided but after training 3rd day induction given and once certified only support team will go to OJT but here first OJT then certification . these company only have atmosphere but PPL working is totally helpless , moreover lots attitude and lot of partialities and lot of PPL muslims working they think they are one and others ask doubt they don't assist , were they give some for assist in OJT but those PPL will have tickets to resolve and they will hesitate us for if they religious ask they will respond, Nithya you have to work a lot to give good cx support as this is not in good standard of customer support you have try to implement . One suggestion Nithya u kept your company name as SIMPL but it's not so Simple , very much complicated first to to give good training and hands on practice , I had experience as senior quality analyst, but jus joined as email support for work from home option but I am being here one day OJT is only stressed, tqsm I don't look forward to reach your company anymore, I am simpl used but I feel very pitty to use it further. I strongly recommend no one to join ur company and everyone will have stressed lofe