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Simpl Email Support Customer Service Executive Interview Questions and Answers

Updated 2 Sep 2024

Simpl Email Support Customer Service Executive Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Aptitude is easy to score but

Interview Preparation Tips

Interview preparation tips for other job seekers - Genuine feedback : please do not go for this company it's selfish job and selfish ppl, no good helping nature ,I don't think this CEO Nithya has idea how it works on contact centre they dint have tool for responding however if tools available we should not use them and need to send mail differently moreover the CRM Is not in good structured way , they don't have proper SME were after joining complete induction should be provided but after training 3rd day induction given and once certified only support team will go to OJT but here first OJT then certification . these company only have atmosphere but PPL working is totally helpless , moreover lots attitude and lot of partialities and lot of PPL muslims working they think they are one and others ask doubt they don't assist , were they give some for assist in OJT but those PPL will have tickets to resolve and they will hesitate us for if they religious ask they will respond, Nithya you have to work a lot to give good cx support as this is not in good standard of customer support you have try to implement . One suggestion Nithya u kept your company name as SIMPL but it's not so Simple , very much complicated first to to give good training and hands on practice , I had experience as senior quality analyst, but jus joined as email support for work from home option but I am being here one day OJT is only stressed, tqsm I don't look forward to reach your company anymore, I am simpl used but I feel very pitty to use it further. I strongly recommend no one to join ur company and everyone will have stressed lofe

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Coding Test 

MVVM was asked and swift questions

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare swift concepts well and design pattern

I applied via Campus Placement and was interviewed in Jun 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

50 mcq were asked in 12 mins. Most of the candidates qualified this round.

Round 3 - Coding Test 

3 coding questions of basic DSA were asked. Also few mcqs from Operating System, Networking and DBMS.

Round 4 - Technical 

(3 Questions)

  • Q1. The technical round was of 40 mins. 3 standard questions from DSA were asked for which only approach was enough. Questions were from string, array and tree- Rotated string, Lowest common ancestor, etc.
  • Q2. Project related discussion regarding my role in the team.
  • Q3. A few HR questions related to family background. Why not go for higher studies like the rest of my family. Had to convince him that I saw more growth in working for an organisation.
Round 5 - HR 

(1 Question)

  • Q1. My introduction then, standard HR questions like where do i see myself in coming yrs, why do i want to join the company, etc. It lasted 10 mins

Interview Preparation Tips

Topics to prepare for Cogoport Software Engineer interview:
  • DSA
  • DBMS
  • OS
  • Networking
  • Project
Interview preparation tips for other job seekers - Try to present yourself in a confident and straightforward manner. Ask as many questions as possible at the end to convey your eagerness to join the company.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Basic Introduction And Discipline
  • Q2. About Company And My Skills

Interview Preparation Tips

Interview preparation tips for other job seekers - That Company Was Very Helpful For My Career And Communication Skills Because That Company Was My First Company
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There were 3 interview rounds.

Round 1 - Coding Test 

2 Codes on Hackerrank

Round 2 - Technical 

(2 Questions)

  • Q1. Questions on Tree
  • Q2. Questions on Java
Round 3 - Technical 

(1 Question)

  • Q1. Hiring Manager Round

Interview Preparation Tips

Interview preparation tips for other job seekers - Just brush up on DSA And System Design
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Job Portal and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Normal question like tell me about yourself? about work experience.letter she asked me sell me anything you want to select.i selected smartphone to sell .
Round 3 - HR 

(1 Question)

  • Q1. Asked about family background about work experience.thats it

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,if you already have an experience from sales then that will be easy.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Behavioral 

(1 Question)

  • Q1. About your self
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - HR 

(6 Questions)

  • Q1. Do you have experience using Microsoft Excel?
  • Ans. 

    Yes, I have extensive experience using Microsoft Excel for data analysis, reporting, and creating complex formulas.

    • Proficient in creating pivot tables and charts for data visualization

    • Skilled in using advanced functions such as VLOOKUP, IF, and SUMIF

    • Experience in data cleaning, manipulation, and analysis

    • Used Excel for financial modeling and forecasting

    • Familiar with macros and automation to streamline processes

  • Answered by AI
  • Q2. Do you have experience managing a team of more than 50 members?
  • Ans. 

    Yes, I have experience managing a team of over 50 members.

    • Managed a team of 75 members in my previous role as Operations Manager.

    • Implemented strategies to improve team productivity and efficiency.

    • Conducted regular performance reviews and provided feedback to team members.

    • Organized team-building activities to foster a positive work environment.

  • Answered by AI
  • Q3. Do you speak the Tamil language?
  • Ans. 

    Yes, I am fluent in speaking Tamil language.

    • Fluent in speaking Tamil language

    • Can communicate effectively in Tamil

    • Have experience working in Tamil-speaking environments

  • Answered by AI
  • Q4. Do you possess a laptop with Wi-Fi connectivity?
  • Ans. 

    Yes, I possess a laptop with Wi-Fi connectivity.

    • Yes, I have a laptop with Wi-Fi capability for remote work.

    • I use my laptop to connect to the internet wirelessly.

    • Having Wi-Fi connectivity on my laptop allows me to work from anywhere.

  • Answered by AI
  • Q5. Can you provide an overview of your experience?
  • Ans. 

    I have over 10 years of experience in operations management, leading teams to achieve operational excellence.

    • Led cross-functional teams to streamline processes and improve efficiency

    • Implemented cost-saving initiatives resulting in significant savings for the company

    • Developed and implemented strategic plans to meet operational goals

    • Managed vendor relationships to ensure timely delivery of goods and services

  • Answered by AI
  • Q6. Have you taken the covid vaccine?
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

15 minutes test.
50 questions
easy questions
Management , Leadership , Character Type questions

Round 3 - Coding Test 

2 coding questions
resume grilling
easy medium questions

Round 4 - HR 

(2 Questions)

  • Q1. Time management questions
  • Q2. Toughest project you work upon
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

45 mins, Basic aptitude , comprehension and decision making questions

Round 2 - Technical 

(1 Question)

  • Q1. Questions related to databases, DSA - medium, SQL Queries
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Simpl Interview FAQs

How many rounds are there in Simpl Email Support Customer Service Executive interview?
Simpl interview process usually has 1 rounds. The most common rounds in the Simpl interview process are Aptitude Test.

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Simpl Email Support Customer Service Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more

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