• Where I’m responsible for B2B & B2C order fulfilment & dispatch. • Ensuring all the daily compliance & targets of the dept. are met within TAT. • Manpower planning & tasks assigning to the team based on targets. • Monitored Order Fulfilment operations, Packing &dispatch. • Ensuring high quality customer service in order to achieve high customer satisfaction. • Monitored Customer return restocking team with follow of proper SOP. • Fill Rate/ cut off (CPT). • Using SAP for daily orders tracking & such things. • Updating MIS detail day / Weekly/ Monthly as per KPI sheet Target Vs Achievement.

Question

Accepted Answer

I am responsible for B2B & B2C order fulfilment & dispatch, ensuring compliance & targets are met, and managing the team.

Responsible for B2B & B2C order fulfilment & dispatch
Ensure daily compliance & targets are met within TAT
Manage manpower planning & tasks assigning to the team based on targets
Monitor Order Fulfilment operations, Packing & dispatch
Ensure high quality customer service to achieve high customer satisfaction
Monitor Customer return restocking team with proper SOP
Use SAP for daily orders tracking & updating MIS detail day/weekly/monthly as per KPI sheet Target Vs Achievement

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