Capgemini Interview Questions and Answers

Handle customer issues by listening, empathizing, finding a solution, and following up.

• Listen to the customer's concerns without interrupting

• Empathize with the customer and acknowledge their feelings

• Find a solution that meets the customer's needs and company policies

• Follow up with the customer to ensure their issue was resolved satisfactorily

7QC tools are a set of quality control tools used for process improvement and problem-solving.

• Identify the problem or process to be analyzed

• Collect relevant data and information

• Use tools such as Pareto charts, cause-and-effect diagrams, scatter diagrams, etc.

• Analyze the data to identify root causes of issues

• Develop and implement solutions based on findings

• Monitor and evaluate the results of the implemented solutions

Counter measures are strategies put in place to prevent or respond to potential risks or threats.

• Identify potential risks or threats

• Develop a plan to address each risk or threat

• Implement security measures such as access control, surveillance, and training

• Regularly review and update counter measures to adapt to changing circumstances

Lean manufacturing is a systematic approach to minimize waste and maximize value in production processes.

• Focuses on continuous improvement and elimination of non-value-added activities

• Involves all employees in the process of identifying and solving problems

• Uses tools such as Kaizen, 5S, and Kanban to improve efficiency and reduce waste

• Examples include Toyota Production System and Lean Six Sigma

Manufacturing is a process of creating products while industry refers to a broader category of economic activity.

• Manufacturing involves the production of tangible goods while industry encompasses all economic activity related to the production and distribution of goods and services.

• Industry includes manufacturing as well as other sectors such as agriculture, construction, and services.

• Manufacturing is a subset of industry and focuses on the creation of products through variou...read more