SCS Tech Helpdesk Support Engineer Interview Questions and Answers

A basic assignment was given

Q1. Questions on Kubernetes
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Q2. Scenario based questions on Ansible
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Q1. What do you know about SMT?
Ans. 
SMT, or Surface Mount Technology, is a method for producing electronic circuits by mounting components directly onto the surface of PCBs.
• SMT allows for smaller and lighter circuit designs compared to traditional through-hole technology.

• It enables automated assembly processes, increasing production speed and reducing labor costs.

• Common SMT components include resistors, capacitors, and integrated circuits, which are ofte...read more
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Q2. Previous work experience
Ans. 
I have over three years of experience in technical support, focusing on troubleshooting and customer service in various tech environments.
• Provided technical support for software applications, resolving issues for over 100 users daily.

• Implemented a ticketing system that improved response time by 30%.

• Conducted training sessions for new employees on troubleshooting techniques and customer service best practices.

• Collaborat...read more
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There will be 60 questions

Q1. Three questions were there
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Not proctured easy to crack

Medium level 5 question

90 MINUTES 90 QUESTIONS

5 QUESTIONS OF BASIC ARRAY AND STRING

Q1. WHAT IS MEMORY HEAP IN JAVA
Ans. 
Memory heap in Java is a region of memory where objects are stored during program execution.
• Memory heap is managed by the JVM and is separate from the stack.

• Objects created in Java are stored in the heap.

• Heap memory is divided into two regions: Young Generation and Old Generation.

• Garbage collection is used to reclaim memory in the heap by removing unused objects.
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Q2. INTRODUCE YOURSELF
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I am a DevOps Engineer with 5 years of experience in automating, optimizing, and monitoring software development processes.
• 5 years of experience in DevOps

• Proficient in automating software development processes

• Skilled in optimizing and monitoring workflows

• Strong knowledge of CI/CD pipelines

• Experience with tools like Jenkins, Docker, Kubernetes
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Logical reasoning analytic reasoning and mathematical reasoning

Group discussion for any topic as per comfort

Q1. Releted to Education and Job description
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Matrix and logical assigment questions

Coding question on DSA