What will you do if a customer's card payment is deducted and the payment slip does not come out?

Question

Accepted Answer

I will check the payment status and assist the customer in getting the payment slip.

Check the payment status on the system.
If the payment is deducted, inform the customer and ask if they want to proceed with the transaction or cancel it.
If the customer wants to proceed, assist them in getting the payment slip by contacting the relevant department or printing it from the system.
If the payment is not deducted, ask the customer to try again or use an alternative payment method.
Apologize for any inconvenience caused and thank the customer for their patience.

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