What is customer care What is customer service What is customer satisfaction

Question

Accepted Answer

Customer care is the provision of assistance and support to customers before, during, and after a purchase.

Customer care involves addressing customer concerns and needs
It includes providing information about products or services
Customer care can be provided through various channels such as phone, email, or chat
Customer care is important for building customer loyalty and retention
Customer care can also involve handling complaints and resolving issues to ensure customer satisfaction

Accepted Answer

Customer care is all about the relationship you have with your customers. It's about establishing trust, providing support, and ensuring that your customers are happy. Customer service, on the other hand, is all about solving problems.

What is customer care What is customer service What is customer satisfaction

Popular interview questions of Advisor

Top HR questions asked in Reliance SMSL Advisor