EXL Service Interview Questions and Answers

Distribution refers to the process of delivering products or services from the manufacturer to the end consumer.

• It involves various activities such as transportation, warehousing, and inventory management.

• Distribution channels can be direct or indirect, depending on the type of product and market.

• Examples of distribution channels include wholesalers, retailers, and e-commerce platforms.

• Effective distribution strategies can help businesses reach a wider audience and increase s...read more

Shrinkage % is the difference between scheduled and actual work hours. It can be controlled by proper scheduling and monitoring.

• Shrinkage % is the percentage of time that employees are not available to work during their scheduled hours.

• It can be caused by factors such as breaks, meetings, training, and absenteeism.

• To control shrinkage %, proper scheduling and monitoring is necessary.

• Scheduling should take into account factors that contribute to shrinkage % and aim to minimize...read more

The steps of new product launching involve ideation, research, development, testing, marketing, and launch.

• Ideation: brainstorming and generating ideas for new products

• Research: conducting market research to determine demand and competition

• Development: creating prototypes and refining the product

• Testing: conducting product testing to ensure quality and functionality

• Marketing: developing a marketing strategy and creating promotional materials

• Launch: introducing the product to ...read more

Indirect sales refer to the process of selling products or services through intermediaries or third-party channels.

• Indirect sales involve using intermediaries such as wholesalers, distributors, or retailers to sell products or services to end customers.

• The intermediaries take care of marketing, sales, and distribution of the products or services.

• Examples of indirect sales channels include online marketplaces like Amazon, retail stores, and resellers.

• Indirect sales can help co...read more

Direct sales is the process of selling products or services directly to the end consumer without involving any middlemen.

• Direct sales involve face-to-face interaction between the seller and the buyer.

• It eliminates the need for intermediaries like wholesalers, distributors, or retailers.

• Examples of direct sales include door-to-door sales, telemarketing, and online sales.

• Direct sales can be done by individuals or companies.

• It allows for better control over the sales process and...read more