what should you do when clients are asking for resolution immediately?

Question

Accepted Answer

Acknowledge their urgency and assure them that you will work on it immediately.

Listen actively to their concerns and empathize with their situation.
Ask for more details to understand the issue better.
Provide a timeline for when they can expect a resolution.
If possible, offer a temporary solution or workaround to alleviate their immediate concerns.
Follow up with them regularly to keep them informed of progress.
Ensure that the final resolution meets their expectations and addresses their concerns.
Thank them for bringing the issue to your attention and for their patience.

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