How do you Guest Complaints Solve?

Question

Accepted Answer

Guest complaints are solved by actively listening, empathizing, investigating the issue, offering a solution, and following up.

Actively listen to the guest's complaint and let them express their concerns.
Empathize with the guest and show understanding of their frustration or disappointment.
Investigate the issue by gathering relevant information and talking to involved parties.
Offer a solution or compensation that addresses the guest's complaint and resolves the issue.
Follow up with the guest to ensure their satisfaction and to prevent similar complaints in the future.