What is customer service to you? How will you handle an irate customer? For first-time applications, what is a BPO company and why did you choose to apply in a bpo company?

Question

Accepted Answer

Customer service is providing assistance and support to customers to ensure their satisfaction and loyalty.

Listen actively and empathize with the customer's concerns
Apologize for any inconvenience caused and take ownership of the issue
Offer a solution or alternative to resolve the problem
Follow up with the customer to ensure their issue has been resolved
Maintain a positive and professional attitude throughout the interaction

What is customer service to you? How will you handle an irate customer? For first-time applications, what is a BPO company and why did you choose to apply in a bpo company?

Top HR questions asked in R1 RCM Senior Customer Service Professional