Difference between Utilization and productivity ?

Question

Accepted Answer

Utilization is the amount of time a resource is used, while productivity is the amount of output produced in a given time.

Utilization measures the usage of resources, while productivity measures the output produced by those resources.
Utilization is a measure of efficiency, while productivity is a measure of effectiveness.
Utilization can be improved by reducing idle time, while productivity can be improved by increasing output per unit of time.
For example, a call center agent may have high utilization if they are on the phone for most of their shift, but low productivity if they are not resolving customer issues efficiently.

Accepted Answer

Utilisation is the total time logged in, productivity is the actual time worked

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