Difference between BPO and call center

Question

Accepted Answer

BPO involves a wider range of services beyond just handling calls, while call centers focus specifically on handling incoming and outgoing calls.

BPO (Business Process Outsourcing) includes a variety of services such as customer support, technical support, data entry, and back-office operations.
Call centers primarily focus on handling incoming and outgoing calls for customer service, sales, or technical support.
BPO services can involve more complex processes and may require specialized skills beyond just answering calls.
Call centers are typically more focused on handling high volumes of calls efficiently and providing excellent customer service over the phone.
Examples of BPO companies include Accenture, Genpact, and Infosys, while examples of call centers include Teleperformance, Convergys, and Sitel.

Accepted Answer

BPO Company performs back office tasks of any business like customer support or accounting functions, whereas a Call Centre Company handles just telephone calls

Difference between BPO and call center

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