10+ MarkAge360 Interview Questions and Answers

Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.

• Empathy is putting yourself in someone else's shoes and feeling what they feel.

• Sympathy is acknowledging someone's pain or situation and feeling sorry for them.

• Empathy is more about understanding and connection, while sympathy is more about acknowledging and offering support.

• For example, if a friend is going through a breakup, empathy would be feeling their pai...read more

A pace setter is a person or organization that sets the standard for others to follow.

• Pace setters are leaders in their field who set the bar for others to strive towards.

• They are often innovative and forward-thinking, pushing the boundaries of what is possible.

• Examples of pace setters include companies like Apple and Google, who have revolutionized their respective industries.

• Individuals can also be pace setters, such as athletes who break records and set new benchmarks for ...read more

I will listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution.

• Listen actively and let them vent their frustration

• Empathize with their situation and show understanding

• Apologize for the inconvenience caused

• Offer a solution to resolve the issue

• Follow up with the customer to ensure their satisfaction

TNI stands for Training Needs Identification, while TNA stands for Training Needs Analysis.

• TNI is the process of identifying the training needs of an organization or individual.

• TNA is the process of analyzing the identified training needs to determine the best approach to address them.

• TNI and TNA are important steps in developing effective training programs.

• Examples of TNI and TNA include surveys, interviews, and performance evaluations.

• TNI and TNA help ensure that training p...read more

Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling returns or exchanges.

• Good customer service can lead to customer loyalty and repeat business.

Training efficacy refers to the effectiveness of a training program in achieving its intended goals.

• Training efficacy is measured by evaluating the extent to which the training program has improved the knowledge, skills, and performance of the trainees.

• Factors that can affect training efficacy include the design of the training program, the qualifications of the trainers, and the motivation and engagement of the trainees.

• Examples of methods used to measure training efficacy i...read more

Insurance and BPO are two different industries that are often intertwined. BPOs provide support services to insurance companies.

• BPOs provide customer service, claims processing, and other support services to insurance companies

• Insurance companies outsource these services to BPOs to reduce costs and improve efficiency

• BPOs may also provide back-office support to insurance companies, such as data entry and document processing

• Insurance is a complex industry that involves risk man...read more

I posted the payment online using the company's secure payment portal.

• I made the payment through the company's website

• I entered my payment information and submitted the payment online

• I received a confirmation email after successfully posting the payment