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10+ Microsoft Corporation Interview Questions and Answers

Updated 13 Sep 2024

Q1. What is difference between empathy and sympathy

Ans.

Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.

  • Empathy is putting yourself in someone else's shoes and feeling what they feel.

  • Sympathy is acknowledging someone's pain or situation and feeling sorry for them.

  • Empathy is more about understanding and connection, while sympathy is more about acknowledging and offering support.

  • For example, if a friend is going through a breakup, empathy would be feeling their pai...read more

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Q2. Tell me something about pace setter ?

Ans.

A pace setter is a person or organization that sets the standard for others to follow.

  • Pace setters are leaders in their field who set the bar for others to strive towards.

  • They are often innovative and forward-thinking, pushing the boundaries of what is possible.

  • Examples of pace setters include companies like Apple and Google, who have revolutionized their respective industries.

  • Individuals can also be pace setters, such as athletes who break records and set new benchmarks for ...read more

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Q3. How will you handle an angry customer

Ans.

I will listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution.

  • Listen actively and let them vent their frustration

  • Empathize with their situation and show understanding

  • Apologize for the inconvenience caused

  • Offer a solution to resolve the issue

  • Follow up with the customer to ensure their satisfaction

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Q4. What is tni? And what is tna

Ans.

TNI stands for Training Needs Identification, while TNA stands for Training Needs Analysis.

  • TNI is the process of identifying the training needs of an organization or individual.

  • TNA is the process of analyzing the identified training needs to determine the best approach to address them.

  • TNI and TNA are important steps in developing effective training programs.

  • Examples of TNI and TNA include surveys, interviews, and performance evaluations.

  • TNI and TNA help ensure that training p...read more

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Q5. What is the full form of IRDAI

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Q6. What is customer service

Ans.

Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

  • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

  • It focuses on ensuring customer satisfaction and building positive relationships.

  • Examples include answering phone calls, responding to emails, and handling returns or exchanges.

  • Good customer service can lead to customer loyalty and repeat business.

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Q7. What is training evicasy?

Ans.

Training efficacy refers to the effectiveness of a training program in achieving its intended goals.

  • Training efficacy is measured by evaluating the extent to which the training program has improved the knowledge, skills, and performance of the trainees.

  • Factors that can affect training efficacy include the design of the training program, the qualifications of the trainers, and the motivation and engagement of the trainees.

  • Examples of methods used to measure training efficacy i...read more

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Q8. What uh know about insurance and bpo

Ans.

Insurance and BPO are two different industries that are often intertwined. BPOs provide support services to insurance companies.

  • BPOs provide customer service, claims processing, and other support services to insurance companies

  • Insurance companies outsource these services to BPOs to reduce costs and improve efficiency

  • BPOs may also provide back-office support to insurance companies, such as data entry and document processing

  • Insurance is a complex industry that involves risk man...read more

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Q9. How did you post the payment

Ans.

I posted the payment online using the company's secure payment portal.

  • I made the payment through the company's website

  • I entered my payment information and submitted the payment online

  • I received a confirmation email after successfully posting the payment

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Q10. What is insurance?

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Q11. What about KRA?

Ans.

KRA stands for Key Results Area, which are specific areas of responsibility that an individual is expected to focus on and deliver results in.

  • KRA helps in defining the key areas of focus for an individual or team

  • It sets clear expectations and goals for performance evaluation

  • Examples of KRA include sales targets for a salesperson, patient care for a healthcare professional, or project completion for a project manager

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