What would be the design solutions for improving the efficieny of a Swiggy Chat Support Executive so that they can satisfy more customers in less time?

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Design solutions to improve Swiggy Chat Support Executive efficiency.

Implement a chatbot to handle common queries and free up executive's time.
Provide quick access to customer information and order details.
Use pre-written responses for frequently asked questions.
Integrate AI to suggest solutions based on customer history.
Provide training on effective communication and problem-solving.
Implement a rating system to identify areas of improvement.
Use gamification to motivate and engage executives.
Provide a knowledge base with detailed information on products and services.

What would be the design solutions for improving the efficieny of a Swiggy Chat Support Executive so that they can satisfy more customers in less time?

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