Do you know about 5wh 2h system?

Question

Accepted Answer

5wh 2h system is a problem-solving technique used to identify the root cause of an issue by asking Who, What, Where, When, Why, How, and How much.

5wh 2h system involves asking Who is involved, What happened, Where did it occur, When did it happen, Why did it happen, How did it happen, and How much did it impact.
It helps in systematically analyzing a problem to determine its root cause and develop effective solutions.
Example: If a product fails quality testing, the 5wh 2h system can be used to investigate who was responsible for the process, what went wrong, where the error occurred, when it happened, why it happened, how it happened, and how much it impacted the overall quality.

Popular interview questions of Quality Laboratory Engineer