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SLA stands for Service Level Agreement. Priorities in ticketing tools include categorizing and prioritizing tickets based on urgency. Configuring Outlook involves setting up email accounts and preferences.

SLA is a contract between a service provider and a customer that defines the level of service expected.
Priorities in ticketing tools typically include categories like high, medium, and low, with high priority tickets being addressed first.
Configuring Outlook involves setting up email accounts, signatures, rules, and preferences.
Installing an operating system involves booting from a USB drive or DVD and following the installation prompts.
Tools like Rufus can be used to create a bootable USB drive for installing an OS.
Configuring a laptop involves setting up user accounts, installing necessary software, and connecting to networks.
Assigning a new laptop to a user involves creating a user profile, transferring data, and setting up preferences.
AD server handling involves managing user accounts, permissions, and security settings in Active Directory.
Backing up data can be done using tools like Windows Backup, Time Machine, or cloud storage services.
Configuring a network printer involves connecting it to the network, installing drivers, and setting up print queues.
Creating a private mail involves setting up a secure email account with encryption and privacy settings.
DNS (Domain Name System) is a system that translates domain names to IP addresses.
Finding an IP address can be done using the ipconfig command in Windows or the ifconfig command in Unix-based systems.
Finding a MAC address can be done using the ipconfig /all command in Windows or the ifconfig -a command in Unix-based systems.
RAM types include DDR3, DDR4, and LPDDR4.
Variating RAM involves changing the clock speed, timings, or voltage settings in the BIOS.
Ticketing tools like Jira or ServiceNow allow users to create, assign, and track tickets for IT issues.
Tickets can be assigned by IT managers, team leads, or automated systems based on priority and availability.
Hard disk types include HDD (Hard Disk Drive) and SSD (Solid State Drive).

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