How to resolve any query of the customer

Question

Accepted Answer

To resolve any query of the customer, listen actively, empathize, provide solutions, and follow up.

Listen actively to the customer's query and understand their concern.
Empathize with the customer and acknowledge their frustration or dissatisfaction.
Provide solutions that address the customer's query and offer alternatives if necessary.
Follow up with the customer to ensure their query has been resolved to their satisfaction.
If the query cannot be resolved immediately, provide a timeline for resolution and keep the customer informed.
Train customer service representatives to handle queries effectively and efficiently.

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