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Neeyamo Enterprise Solutions Customer Service Manager Interview Questions and Answers

Updated 25 Jul 2024

Neeyamo Enterprise Solutions Customer Service Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

General Aptitude, logical reasoning

Round 2 - Group Discussion 

Current events discussion

Round 3 - One-on-one 

(2 Questions)

  • Q1. How's your work during internship?
  • Ans. 

    My work during internship was highly productive and I gained valuable experience in handling customer inquiries and resolving issues.

    • Successfully managed customer inquiries and resolved issues in a timely manner

    • Assisted in implementing new customer service strategies

    • Collaborated with team members to improve overall customer satisfaction

    • Received positive feedback from supervisors for my performance

  • Answered by AI
  • Q2. What do you know about CRM?
  • Ans. 

    CRM stands for Customer Relationship Management, a strategy for managing interactions with customers and potential customers.

    • CRM helps businesses build and maintain relationships with customers through personalized communication and targeted marketing.

    • It involves collecting and analyzing customer data to improve customer satisfaction and loyalty.

    • CRM software often includes features such as contact management, sales aut...

  • Answered by AI

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(1 Question)

  • Q1. First round was virtual and with client.
Round 2 - One-on-one 

(1 Question)

  • Q1. Second round was face to face with director

Interview Preparation Tips

Interview preparation tips for other job seekers - I was selected by the organisation however next day, HR called and communicated that you are not selected by the panel. Reason - internal politics. This is the first organisation in my career where I have seen hired people are selecting the candidate rather than HR. However, HR communicated that your ask is too high and client does not approve this. Stated if anyone on the floor will come to know your hike we have given, it will be tough for us to explain. Like seriously, such sensitive information is getting discussed on the floor.

Lastly, I would prefer to work on less but not in the mess. Specially, when you have seen so many cases of toxicity and uncomfortable work culture that impacts your life.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself, positives and etc
  • Q2. Basic career details and process knowledge
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Since I was a fresher, they explained the job description and was asking my willingness.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and speak your heart

I applied via Walk-in and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What makes you unique

Interview Preparation Tips

Interview preparation tips for other job seekers - Research the industry and company... Line up your questions for the interviewer...

I applied via Referral and was interviewed in Aug 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Multiple MME can configure in single eNodeB...??
  • Ans. 

    Yes, multiple MMEs can be configured in a single eNodeB.

    • Multiple MMEs (Mobility Management Entities) can be configured in a single eNodeB (Evolved Node B) in LTE networks.

    • This configuration allows for load balancing and redundancy.

    • Each MME can handle control plane signaling for a subset of connected UEs (User Equipment).

    • The eNodeB distributes the UEs among the available MMEs based on various factors like load and capac...

  • Answered by AI
  • Q2. What troubleshoot you can do if MME Communication fail Alarm will appear....??
  • Ans. 

    Check network connectivity, restart MME, check configuration settings.

    • Check if there is any issue with the network connectivity

    • Restart the MME and check if the alarm disappears

    • Verify the configuration settings of the MME

    • Check if there is any hardware failure

    • Contact the vendor for further assistance

  • Answered by AI
  • Q3. Explain Integration process....??
  • Ans. 

    Integration process refers to the process of combining different systems or components into a single unified system.

    • Integration involves connecting different systems or components to work together seamlessly

    • It can involve data integration, application integration, or system integration

    • Integration can be achieved through APIs, middleware, or custom code

    • Examples of integration include integrating a CRM system with a mark...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, if you have talent, definitely you can face any interview. But in telecom sector 90% jugad is applicable....🤔😙
Interview experience
4
Good
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(2 Questions)

  • Q1. More of technician questions from your field
  • Q2. Skill matrix,process walk
Round 3 - Case Study 

Wheel alignment procedure,
Major quality issue faced how you solved

Round 4 - One-on-one 

(2 Questions)

  • Q1. Shopfloor management
  • Q2. Electrical vehicle knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Be sure in your answer,don't bluff if you don't know

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(3 Questions)

  • Q1. About yourself and work experience and expertise area, expected salary etc
  • Q2. Technical knowledge related positions
  • Q3. Finally found better best candidates for positions

Interview Preparation Tips

Interview preparation tips for other job seekers - Clarify your role and responsibilities, share your best knowledge,
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Approached by Company and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a highly motivated and experienced professional with a strong background in management.

    • I have over 5 years of experience in leadership roles, including managing teams and overseeing operations.

    • I have a proven track record of achieving targets and driving results.

    • I am skilled in problem-solving, decision-making, and conflict resolution.

    • I have excellent communication and interpersonal skills, which enable me to effe...

  • Answered by AI
Round 3 - Aptitude Test 

Can't it very much important Document can't share sorry

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be causual don't act like person who are very needy be very smart and intelligent

I applied via Referral and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all GD tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Many questions Past and Future works Land Acquisition proseese Record Lese Deed Sale Deed Documetion proseese of revenue Land allotment Survey related Measurement , parental property Hissa. Land Acquisiti...

Interview Preparation Tips

Interview preparation tips for other job seekers - No Tips Works is valuable.
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Neeyamo Enterprise Solutions Interview FAQs

How many rounds are there in Neeyamo Enterprise Solutions Customer Service Manager interview?
Neeyamo Enterprise Solutions interview process usually has 3 rounds. The most common rounds in the Neeyamo Enterprise Solutions interview process are Aptitude Test, Group Discussion and One-on-one Round.

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Neeyamo Enterprise Solutions Customer Service Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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