How to handle the customer complaint and Customer audits

Question

Accepted Answer

Customer complaints and audits can be handled by addressing the root cause, providing corrective actions, and ensuring continuous improvement.

Listen to the customer's complaint and empathize with their situation
Investigate the issue thoroughly to identify the root cause
Provide corrective actions to prevent the issue from recurring
Communicate the corrective actions to the customer and follow up to ensure satisfaction
Prepare for customer audits by ensuring compliance with all relevant standards and regulations
Be transparent and honest during the audit process
Address any findings or non-conformances promptly and thoroughly
Implement corrective actions to prevent similar issues in the future
Continuously improve processes and systems to prevent customer complaints and audit findings

Accepted Answer

Dear sir

I am new joiner..but this day provide uniform.but not good uniform.. already used shoos and uniform provided so I am leaving this company very bad maintenance ur company time office employees and supervisor and contractors..

How to handle the customer complaint and Customer audits

Top Musashi Auto Parts Assistant Manager In-Process Quality Assurance and Supplier Quality. interview questions & answers

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