What will you do if customer says he receives an empty box? What you will do?

Question

Accepted Answer

I would apologize for the inconvenience, investigate the issue, offer a replacement or refund, and ensure the customer is satisfied.

Apologize for the inconvenience and empathize with the customer's situation.
Ask for details such as order number, tracking information, and photos of the empty box.
Investigate internally to determine if the box was tampered with during shipping or packaging.
Offer a replacement product or a refund to the customer.
Ensure the customer is satisfied with the resolution and follow up to confirm receipt of the replacement.
Implement measures to prevent similar issues in the future, such as improving packaging or working with the shipping provider.
Provide compensation or a discount for the inconvenience caused to the customer.

Mivi Customer Service Executive interview questions & answers