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Mindtree Solutions

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3.7

based on 87 Reviews

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Mindtree Solutions Customer Service Associate Interview Questions and Answers

Updated 18 Jul 2021

Mindtree Solutions Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 18 Jul 2021

I applied via Referral and was interviewed in Jan 2021. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How would you monitor the inflows of critical incidents and method you will apply to reduce them?
  • Ans. 

    To monitor critical incidents, I will implement a system to track and analyze data, identify root causes, and implement solutions.

    • Implement a system to track and analyze data on critical incidents

    • Identify root causes of critical incidents

    • Develop and implement solutions to reduce critical incidents

    • Regularly review and update the system to ensure effectiveness

    • Provide training and support to staff to prevent critical inci

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - scenario based, case studies, real time management etc.. You cannot bluff, if you have really worked then you can explain.
Interview was nice & smooth and I was able to crack it but didn’t accept as the package offered was below my expectation.

Top trending discussions

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Career Growth
2w
a system engineer
New Job Anxiety?
Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety
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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

Accentuate Technology user image Anonymous

posted on 3 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What is your hobbies?
    • Add your answer
  • Q2. Tell me about yourself
    • Add your answer

Customer Service Associate Interview Questions & Answers

CGS user image Anonymous

posted on 13 Mar 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Service Associate Interview Questions & Answers

Accentuate Technology user image Anonymous

posted on 3 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What is your hobbies?
    • Add your answer
  • Q2. Tell me about yourself
    • Add your answer

Customer Support Executive Interview Questions & Answers

CGS user image Anonymous

posted on 11 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via LinkedIn and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - teams 

(1 Question)

  • Q1. Past experiences
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare text in advence

Customer Service Associate Interview Questions & Answers

CGS user image Anonymous

posted on 13 Mar 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Feb 2024.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Care Executive Interview Questions & Answers

Accentuate Technology user image Anonymous

posted on 21 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Typing test you need to write paragraphs

Round 2 - HR 

(1 Question)

  • Q1. Last salary, expected ctc, comfortable with wfo
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Ops rounf

Customer Support Executive Interview Questions & Answers

CGS user image Abhi Jeremy

posted on 30 Mar 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction with confidence
    • Add your answer
  • Q2. Tell me about networking IT support
  • Ans. 

    Networking IT support involves providing technical assistance to users with network-related issues.

    • Diagnosing and resolving network connectivity issues

    • Configuring network devices such as routers and switches

    • Monitoring network performance and identifying potential issues

    • Providing remote support to users

    • Collaborating with other IT professionals to maintain network security

    • Training users on network best practices

    • Staying u...

    • Answered by AI
    Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Answer the questions for customer
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. How do you handle the customer with high temper
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Follow the instructions give me
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Joining immediately offer letter
Work permit for your life

Skills evaluated in this interview

Customer Care Executive Interview Questions & Answers

CGS user image Idrees Ahmed

posted on 12 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Good

Round 3 - HR 

(4 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. Where do you see yourself in 5 years?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a great experience. Nice Interview by HR. Very well responsible.
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