MapmyIndia Customer Service Executive Interview Questions and Answers

Q1. What do you know about bookmyshow
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Q2. What is your favourite fictional character write a short note towards that character
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Q3. Will tell you to read movie description and explain about what you understood
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Q4. What's your qualification
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Q5. And lastly why do you leave your last job
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Q1. Tell me something about yourself? Tell me something about where you are from? What is a BPO?
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Q2. What are the qualities of a good customer service executive? Is this your first job in BPO sector? And why are you interested in BPO sector?
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Q1. Tell me about yourself self
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional support and resolving customer issues.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and providing solutions

• Excellent communication and interpersonal skills

• Ability to remain calm and patient in challenging situations

• Proven track record of achieving customer...read more
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Q2. Why you want do this job?
Ans. 
I enjoy helping people and providing excellent customer service.
• I have a passion for assisting others and ensuring their satisfaction.

• I have strong communication and problem-solving skills.

• I thrive in a fast-paced and dynamic environment.

• I have previous experience in customer service roles.

• I believe in the importance of building positive relationships with customers.

• I am motivated by the opportunity to make a differenc
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Q3. Can u give full time ?
Ans. 
Yes, I can work full time.
• I am available to work full time and commit to the required hours.

• I have no other commitments that would prevent me from working full time.

• I understand the importance of being fully dedicated to providing excellent customer service.

• I am willing to adjust my schedule if needed to meet the demands of the job.
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Q4. What is customer relationship management?
Ans. 
Customer relationship management (CRM) is a strategy to manage and improve interactions with customers.
• CRM is a system or approach used by businesses to manage and analyze customer interactions and data.

• It involves collecting and organizing customer information to enhance customer satisfaction and loyalty.

• CRM helps businesses track customer interactions, manage sales leads, and provide personalized customer service.

• It ...read more
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Q5. Customer relationship management is a technology for managing all your company's relationship and interaction with customer and potential customer
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Q6. How u deal to the customer if he get non veg food instead of veg food ?
Ans. Firstly,l apologies to the customer and assure him that I will act immediately to address his complaint and also provide same meal with extra discount and free complementary drink as a compensation
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Q7. How you deal to the customer if he complain that delivery boy threaten him ?
Ans. 
I would apologize to the customer and assure them that immediate action will be taken to address the issue.
• Listen attentively to the customer's complaint

• Apologize sincerely for the inconvenience caused

• Assure the customer that their complaint will be taken seriously

• Ask for specific details about the incident

• Document the complaint and escalate it to the appropriate department

• Follow up with the customer to provide updates
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Q8. Firstly.l hear the complain and insure that complain is real because some time people lodge fake complain to get free food if complain is real than as a Zomato representative l apologies to the customer on...read more
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Q1. What is zomato?
Ans. 
Zomato is a popular online food delivery and restaurant discovery platform.
• Online food delivery service

• Restaurant discovery platform

• Offers reviews, ratings, and menus of restaurants

• Provides options for ordering food online or booking tables at restaurants
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Q2. Tell me your Introduction?
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What do you mean by customer service experience and why do you think you are fit for this role?

Q1. Share details of your previous job.
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Q2. Why should we hire you?
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Q3. Why are you looking for a change?
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Q4. What are your salary expectations?
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Q5. Tell me about yourself.
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