SBI Cards & Payment Services Interview Questions and Answers

Representing the customer requires empathy, active listening, and a willingness to understand their needs and concerns.

• Put yourself in the customer's shoes

• Listen actively to their concerns and needs

• Ask questions to clarify their situation

• Be empathetic and understanding

• Provide solutions that meet their needs

To verify a house, one can use various methods such as conducting a physical inspection, checking property records, and verifying ownership documents.

• Conduct a physical inspection of the house to ensure its condition and authenticity.

• Check property records at the local government office or online to verify ownership details and any existing liens or encumbrances.

• Verify ownership documents such as title deeds, sale agreements, and property tax receipts.

• Cross-reference the prop...read more

RBI guidelines for NBFC and MFIs

• NBFCs need to maintain a minimum capital adequacy ratio of 15%

• MFIs are required to maintain a minimum net owned fund of Rs. 15 lakhs

• RBI has set up a separate department for supervision of NBFCs

• NBFCs are required to submit periodic reports to RBI

• RBI has issued guidelines for fair practices code for NBFCs and MFIs

Microfinance is a financial service that provides small loans and other financial services to low-income individuals or groups.

• Microfinance helps to alleviate poverty by providing access to financial services to those who are traditionally excluded from the formal banking sector.

• It typically involves small loans, savings accounts, and insurance products.

• Microfinance institutions (MFIs) are the primary providers of microfinance services, and they operate in both developed and ...read more

A strong management structure ensures clear communication, efficient decision-making, and effective delegation of tasks.

• Clear communication channels help in conveying goals and expectations effectively.

• Efficient decision-making processes ensure timely actions and adaptability to changes.

• Effective delegation of tasks ensures that responsibilities are distributed evenly and tasks are completed efficiently.

• Strong management structure fosters accountability and transparency withi...read more