Launch IT Consulting Incident Manager Interview Questions and Answers

We used ServiceNow for ITSM.

• ServiceNow was our primary tool for ITSM.

• We used it for incident management, change management, and problem management.

• It helped us track and manage incidents, changes, and problems efficiently.

• We also used it for service catalog and request management.

• ServiceNow provided us with real-time insights and reports on our ITSM processes.