Karvy Data Management Services Customer Service Associate Interview Questions and Answers

Q1. What is strength & weakness
Ans. 
Strength is a positive attribute or quality that contributes to success, while weakness is a limitation or area of improvement.
• Strengths: good communication skills, problem-solving abilities, positive attitude

• Weaknesses: lack of experience in a specific area, difficulty with time management, tendency to be overly critical of oneself
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Q2. Whats your Memorable day
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Q1. Choose a topic and speak about 2min
Ans. 
Importance of effective communication in customer support
• Clear and concise communication helps in understanding customer issues

• Active listening is crucial to ensure customers feel heard and valued

• Empathy and patience are key in resolving customer complaints

• Providing timely updates and follow-ups builds trust and customer satisfaction
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Q1. First they says as you have nice experience we will offer you 4 LPA, as soon as you goes to last round he will say he can offer you only 2.2 wherein you need to join as a fresher.
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Q2. Walk me though your resume
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Q1. He will lesson nicely to all what you says at last they will ask you to join as a fresger
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