I would apologize for any behavior that caused dissatisfaction and highlight the benefits of banking with SBI.

• Listen to the customer's concerns and acknowledge their feelings

• Apologize for any behavior...read more

The customer will have to understand first and then convey to them.

Firstly I will talk to that person and trying to understand what is its actual problem then I will resolve it

Try to understand the customer problem and convince to stay with us

Letting them know our benefits and how better we are rather than other bank

It is better to just apologize and tell them that their grievance has been noted and a Senior RM will take care of the issue.

The above is the broad gist of what to do. What you need to do to be a valu...read more

First of all, I will ask to the customer politely about the problem he is Facing. I will listen him carefully. Then apologies for problems faced by him and ensure him to solve all the issues as soon a...read more

Sir, first of all i will try to analyse the problem like if there is misconduct on my behalf or he is frustated because of long waiting or might be different reason then i'll try to calm him down by o...read more

First of all apologise upfront because we are into service sector. Than present more convenient product and services to please the customer

Fist I hear customer all queries and complnts than customer relax .I offer him to water and tea. After then I try to toch customer imotional and genarate frendly relation with customer.

I have change the behaviour and engaging properly customer services meet with direct customers places ensuring service quarries explain about our banking products like assets and liabilities, needs to...read more

Please location share

If customer decided to deal with sbi you can't convince him bt you will assure him or her to the benefits you get him sbi don't

First of all you have to confidence on which what you wants to say and you have reply.